INNO TROUBLESHOOT - Questions Here

[Dubl1n]

Hi All -

I am new to the forums and new to INNO installers. The company I work for has used INNO installers for quite some time, well over 5 years - well before I started working here, and it has fallen to me to fix an issue with our installers. Normally we create downloadable installers from our site, and have not had any issues. We do, about once per year, create DVDs to install our product and this year we have run into an issue, while not broken, is frustrating for our QA dept. and will be for our customers.

So the issue: again, the DVDs work - so the installer is not "broken" per se. This year we have 3 DVDs. Starting the installation from Disk 1, no issues. Get to Disk 2 installs some, but then gets to a point where it needs to go back to Disk 1. And it does this about 6 times, before it then asks for Disk 3 and completes. My guess from looking at the files is that it is getting to a file that needs to reference back to another file that is located on Disk 1 and will only continue once it references that file. Again a guess.

Has anyone seen this issue? And is there a way to make certain files group together in the installer so that they will always be in the same bin files and ultimately on the same Disk so that multiple Disk swaps need to occur?

Thanks for the help.
D

[Joe Forster/STA]

Find out in which order the files are being extracted and try to archive them into the installation package in the same order. (That's a tip without actually knowing Inno Setup. )