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I have not heard of a problem like this, but since your copy is perfectly legal and really have nothing to with cracks, I think you should go ask around in the official Steam forum. Chances are someone there have experienced the same thing.
The store you bought the game in, I think they seem to handle the issue right about correct. One thing thou - as far as I know you cannot use any disc with any serial, so you will probably need to uninstall the remnants of the old game and then exchange the whole package and activate your new key. Your old copy will have to be returned to Steam in one way or another to free up the old key. That will not be your problem thou.
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You got jack and shit, and jack left town.
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