For pity's sake.
He's stated quite clearly that he can burn with explorer, just cannot burn an image file from HD to cdr.
Therefore......it cannot be a hardware problem specific to that burner as the cd burner works under one condition, but not when 3rd party apps try to command it. QUOTE "burning through explorer is slow, and a pain"......it does burn data, just not with a third party burning program.
Therefore....software problem.
Sorry for the tone.......I'm old, tired and getting grumpy in my old age