Firmware on Classic XP3
 

I have a Classic XP3 playerwith a 10GB hard drive. The thing keeps locking up, however. I'm able to put songs on it, but I can't listen to them. It shows a screen that says "MP3/WMA JUKEBOX". On the EMI Global website (here, in fact) it says,

(Quote)

If the player is showing MP3/WMA and is non responsive, then the firmware in the unit has been damaged and needs to be reformatted. If the CHD500's firmware was updated to the latest version you can format the unit using any versions of windows. If the unit has a older firmware, then the unit must be formatted by a Windows 98Se or Windows Me Pc. Once formatted please upgrade to the latest firmware and reload your music.

(unquote)

However, it doesn't say how to install the new "firmware". I don't want to format my toy (which cost me $90) until I'm absolutely certain that I'mm be able to get an OS onto it and have it work. Does anyone know how to install the firmware? If not, can you tell me where to find out how?

best of regards
the_cloaked_crusader

Thanks! But Now I'm trying to download the Version 5 Update, and it stops at 8%. We're on Earthlink, so it should not take several hours to get to 10%, am I right? :rolleyes:

best of regards
the_cloaked_crusader

Got a link?

Right here.
http://www.emiglobal.com/faq/chd500.html
It's the first option from the top . . . Is that even what I need, or is it just an addendum to the current firmware?

I appreciate your help. :)

It is not just you. Their website sucks. I couldn't get the file either. I would send them an email letting them know the problem you are having and that their are issues with the firmware file on their website.

OK, I sent them an email. How much do you want to bet that it's not fixed by this Friday?

I'm afraid they won't even service me since I bought hte machine on e-bay . . . :eek:

That is pretty bad customer support if you don't hear from them by then. I tried looking for other websites with the fie but with no luck. :(

Problem is, they might not look on me as a customer since I didn't buy the product directly from them. :( but hey, maybe they'll act like scupulous human beings . . .

I appreciate the time you put into helping me. I'm going to keep looking aorund and I'll update you if I find anything. :)

No prob
 

Well proof of purchase isn't asked for, so I think you will be ok in that regard. Wether they have any decent customer service in general is another thing.

Have either of you guys tried using Flashget to download the file? Sometimes when I have this sort of problem I use Flashget and it works hella better. It also allows you to resume.



Tyler!

No, I haven't tried it. Do you have a link where it's available?

Trying it now.

Let me know. :)

I think this might work. If it does I'll email the file to your registered email address.